Terms, Conditions & Cancellations Policy

Training courses policy

Tradewinds accepts firm bookings through the Tradewinds Engineering LTD website – in making such bookings clients accept our bookings and cancellation policy.

Provisional bookings may be made but they must be cancelled or confirmed at least 28 days before the course date or else they will be considered a firm booking and so will be subject to our standard booking and cancellation policy.

Upon receipt of your booking confirmation form you’ll be sent an invoice for the course fees. Upon receipt of subsequent payment which is required in fullprior to the start date of the course your place(s) will be confirmed. If we have not received payment we reserve the right to cancel the place from the course.

Payment must be made in pounds Sterling by cheque, credit/debit card or BACS.

Course Attendance

  • It is the responsibility of the individual completing the course booking confirmation form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form unless otherwise indicated.
  • If the joining instructions are not received, it is the responsibility of the individual who completed the course booking confirmation form to contact Tradewinds Engineering LTD to arrange for them to be reissued.
  • Failure to attend without notice will nullify a refund, since we will have incurred associated costs.
  • Tradewinds Engineering LTD reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee.
  • Tradewinds Engineering LTD reserves the right to make changes to the programme and reserves the right to refuse any booking.
  • If your behaviour is deemed to be unacceptable or causes damage your course may be terminated and you may be asked to leave the premises. No whole or part refunds will be made under these circumstances.
  • Tradewinds Engineering LTD does not store credit card details nor do we share customer details with any 3rd parties.

Important note: Tradewinds Engineering LTD acceptance of your booking brings into existence a legally binding contract between us under these terms and conditions.

Terms for Cancellation of the Course:

Wherever possible, delegates from the same company may be substituted, additional costs may be incurred. Cancellations will, however, incur the following charges:

Notice Period                                      Fee

More than 28 days                               Nil

14-27 days                                           25%

8-13 days                                             50%

Less than 7 days                                  Full Fee

Terms for Postponement of the Course:

Postponement of the course to a later date will incur the following charges:

Notice Period                                      Fee

More than 28 days                               Nil

14-27 days                                           10%

8-13 days                                             20%

Less than 7 days                                  25%

E-Learning Terms and Conditions

In addition to our general booking policy outlined above the following terms are applicable for the use of Tradewinds Engineering LTD e learning products. By signing up and purchasing modules/licenses you are agreeing to abide by these terms.

Non-transferability of user identification

As a registered user of this e learning service, Tradewinds Engineering LTD grants to you a personal, nonexclusive, non-assignable, and non-transferable license to use and display the information offered by the service on any machine(s) of which you are the primary user. You acknowledge that you may not sub-license, transfer, sell, or assign this license or the e learning service. Any attempt to sub-license, transfer, sell, loan, or assign the license may result in its immediate termination.

Intellectual Property Rights – No Duplication or Redistribution

The e learning service provides certain services and benefits for registered users and derives its revenue from the production and distribution of those services and benefits for the exclusive use of registered users. Users of the service acknowledge that the duplication and/or redistribution of content, information, data, or other intellectual property gained through exclusive access to the e learning service to any other party would be a violation of applicable copyright laws and therefore would cause harm to the e learning service. Users hereby agree that duplication and/or redistribution of any materials to any non-member shall require prior written authorisation from Tradewinds Engineering LTD. It is further agreed, that any specific instance in which written authorisation is granted by Tradewinds Engineering LTD, does not authorise the user to duplicate and/or redistribute any other material than that for which written authorisation was granted.

Data protection notice

Tradewinds Engineering Ltd processes and stores personal data in accordance with the requirements of the Data Protection Act 1998. Any personal information supplied will be used primarily in answering inquiries, providing services or fulfilling any contractual obligations. Where necessary, consequent upon the way we organise our business, personal data may also be used for operational and administrative purposes. Personal data will not be released to non-associated third parties unless there is a legal or regulatory reason to do so or unless the third party fulfils a service on our behalf. We will not store personal data longer than is reasonably necessary. If you do not wish us to store personal information regarding you please contact us. The Data Protection Act 1998 obliges us to lodge a notification with the Information Commissioner describing the purposes for which we process personal information. The details are available from the Commissioners’ office or on the Commissioners website. Under the Data Protection Act 1998 you are entitled on payment of a fee to a copy of the information we hold about you.